Director of Quality Improvement & Assurance



Various locations, East Africa or New Delhi, India



EngenderHealth’s vision is a world where sexual and reproductive health rights are respected as human rights, and women and girls have the freedom to reach their full potential. To achieve transformational change leading to true social and economic progress, EngenderHealth partners with diverse organizations across sectors with the shared goals of highlighting women’s value to sustainable development.



The Director of Quality Improvement and Assurance provides global leadership to develop, adapt, and institutionalize a comprehensive rights-based strategy to advance the Quality Improvement and Quality Assurance (QI/QA) agenda of EngenderHealth. The Director will work collaboratively across functions and projects to design innovative frameworks, models, processes and systems for QI/QA that are rights-based, comprehensive, sustainable, responsive to local needs, and that could easily be scaled-up in resource-constrained contexts.  The Director will identify and pursue the integration of state of the art technical approaches and tools including the use of digital technological innovations to rapidly scale-up and institutionalize QI/QA initiatives within existing healthcare systems. This person will work closely with the Regional Directors of Programs and Quality, and Regional Clinical Quality Advisors to ensure establishment of robust compliance systems and processes to ensure the quality of clinical services across all EngenderHealth supported projects (global, domestic and bilateral) strengthening a culture of quality service delivery to every client, at every service delivery point, on every visit. The Director will also be responsible to ensure technical assistance and capacity building support to local staff and partners at all levels of the healthcare system. The Director will report to the Vice President of Quality and Accountability.

Work locations: EAST AFRICA (Tanzania, Ethiopia, or Kenya) or ASIA (New Delhi, India).



Must possess the following requirements with or without a reasonable accommodation.

Master’s degree in public health, international health or related field and additional certification/training in QI/QA in health or sexual reproduction health and rights (SRHR).

Ten (10) years of experience leading, designing, and implementing quality improvement and quality assurance in health.

Experience integrating reproductive health interventions in public and/or private sector interventions.

In-depth knowledge of rights-based approaches to quality in health.

Progressive senior leadership experience and demonstrated capacity in designing strategies, frameworks, and tools in QI/QA.

Proven results in working with multiple collaborators globally.

Understanding of international public health landscape in developing countries in areas related to sexual and reproductive health, quality improvement and assurance.

Strong knowledge of the donor landscape within the health sector and potential investors for quality assurance.

Strong interpersonal and writing and oral communications skills.

Ability to travel internationally approximately 40% of the time (the equivalent of 20 weeks annually) to work with EngenderHealth’s field staff and partners.

Experience developing, designing, and delivering curriculum and training.

Ability to document quality improvement and quality assurance processes.



Excellent partnership and relationship building skills. 

Ability to be strategic and entrepreneurial, and to foster a cultural environment of innovation and collaboration.

Flexible and adaptable with proven capacity to respond rapidly and effectively to a changing environment. 

Comfortable working in a fast-paced environment and being held accountable for meeting ambitious targets.

Leadership skills to work with autonomy while still being collaborative, prioritize tasks, and positively influence others to follow directives and meet deliverables with global stakeholders.

Systems-thinker whose strength is proactively finding the slightest weakness in a process and implementing a solution.

Problem-solver mentality, with the ability to adapt seamlessly to changing priorities and enforce regulations.

Cross-cultural sensitivity and ability to work effectively in different socio-cultural contexts.

Organized, high level of accuracy, and meticulous attention to detail.

Ability to synthesize information from multiple sources.

Adaptable to changing priorities and deadlines seamlessly.



Medical degree.

SRHR field experience in public and/or private health sector in resource-challenged environments with eight (8) years of field experience working in developing countries.

Fluency in French including business and healthcare terminology.

Ability to use knowledge of the organizational and political climate to solve problems and accomplish goals.

Experience in advocating for the integration of SRHR QI/QA standards and practices into national policies, systems, and training frameworks.

Experience establishing an internal medical quality assurance board.

Experience working with multiple donors and global quality improvement and quality assurance forums (e.g., World Health Organization (WHO)).



The above statements describe the general nature and level of work being performed by the person(s) assigned to this job. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities as needed and assigned.

EngenderHealth provides equal employment opportunities (EEO) to all employees and applicants for employment, without regard to race, creed, ancestry, citizenship, religion, color, gender, gender identity, gender expression, age, national origin, political belief, sexual orientation, genetic information, status as a victim of domestic violence, marital status, disability or any other protected characteristic or status under applicable federal, state and local laws.

EngenderHealth complies with applicable federal, state and local laws governing non-discrimination in employment in every location in the United States in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.



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Executive / senior industry position